IT Analyst
Reports To: Director, Enterprise IT
Location: Edmonton, Alberta
About the Role
The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.
Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.
What You’ll Do
Application & Infrastructure Support
Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security
Service Desk
Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail
What You’ll Bring
Experience in the following would be an asset
Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure
Qualifications
Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience
Why you’ll love working here
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
Executive Access: Work directly with the executives and senior leadership to solve real business problems.
AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.
Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.
Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.