IT Analyst

At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

We are looking for talented, service-minded individuals who want to grow their careers in a supportive, relationship-focused environment. Our team members are essential to our success, and we invest in them through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.

This is not a remote position. It is on-site in the Phoenix/Scottsdale area.

SUMMARY
The IT Analyst applies systems analysis techniques and procedures, consulting with business users to determine software and system functional specifications, analyzing system requirements, designing and testing application solutions, implementing system modifications, and performing technical analysis of enterprise systems to improve functionality and efficiency. Must be able to interact professionally with colleagues bank wide and collaborate with other IT team members to ensure an acceptable technical solution.

PRIMARY DUTIES/RESPONSIBILITIES:
• Administer enterprise applications and systems.
• Analyze system performance using standard and established processes and techniques.
• Analyze business and technical requirements using all relevant available resources to perform software configuration and customization.
• Troubleshoot complex system issues, document resolution including actions taken up to final resolution.
• Works collaboratively with service owners to facilitate development of system specifications and configurations.
• Evaluate workflows and implement system improvements when needed.
• Makes decisions independently when needed to resolve or fulfill common issues or requests.
• Focuses on delivering positive colleague experience in keeping with the Bank’s Core Values and Golden Rules of Service and seeks to exceed service level expectations.
• Regular and reliable attendance is a minimum requirement of the job.
• Perform other relevant duties as assigned.