IT Analyst - Part Time
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Summary
Part-time (20 hrs/week) IT Analyst providing Tier 1/Tier 2 internal support at a Detroit office: troubleshooting hardware, software, and networks, deploying and repairing MacBooks, onboarding/offboarding employees, setting up A/V, and monitoring SOC 2 compliance.
Responsibilities
Provide Tier 1 and Tier 2 internal support of hardware and software
Troubleshoot issues to identify and resolve root causes
Track and deploy MacBooks and other IT hardware according to IT policies.
Assist with setup, configuration, repair, and troubleshooting of MacBooks, peripherals, and software applications
Perform basic network and application administration
Monitor and maintain daily performance of IT systems
Onboard New Hires (obtain software requirements from Hiring Manager, setup MacBook, set permissions including MFA and ensure they are working, set and review plug-ins, maintain the approved software for the applications store)
Offboard Terminated Team Members
Ensure Channel11 is running in Ascent Cloud offices during business hours
Assess needs and setup audio/visual for conferences
Monitor end user compliance with SOC 2 policies
Requirements & Qualifications:
High school diploma or GED
Bachelor's degree in an IT-related field (at least in process)
Working knowledge of AI capabilities and security risks
Preferably 1 - 3 years of customer service, call center, and/or technical support experience
Demonstrated ability to identify the root causes of problems and resolve them
Excellent written and verbal communication skills
Ability to effectively prioritize and multi-task in a fast-paced environment
Must be able to learn new concepts quickly and apply them to daily work
Preferably experienced with macOS and MacBooks
Familiar with Microsoft Office Suite (Word, Excel, Outlook)
Familiar with Google Workspace (Google Docs, Sheets, Slides, etc.)
Working knowledge of Salesforce CRM is a plus
Hours - 20/week
Availability - Monday mornings, Friday afternoons, other agreed upon times during business hours
Provide Tier 1 and Tier 2 internal support of hardware and software
Troubleshoot issues to identify and resolve root causes
Track and deploy MacBooks and other IT hardware according to IT policies.
Assist with setup, configuration, repair, and troubleshooting of MacBooks, peripherals, and software applications
Perform basic network and application administration
Monitor and maintain daily performance of IT systems
Onboard New Hires (obtain software requirements from Hiring Manager, setup MacBook, set permissions including MFA and ensure they are working, set and review plug-ins, maintain the approved software for the applications store)
Offboard Terminated Team Members
Ensure Channel11 is running in Ascent Cloud offices during business hours
Assess needs and setup audio/visual for conferences
Monitor end user compliance with SOC 2 policies
Requirements & Qualifications:
High school diploma or GED
Bachelor's degree in an IT-related field (at least in process)
Working knowledge of AI capabilities and security risks
Preferably 1 - 3 years of customer service, call center, and/or technical support experience
Demonstrated ability to identify the root causes of problems and resolve them
Excellent written and verbal communication skills
Ability to effectively prioritize and multi-task in a fast-paced environment
Must be able to learn new concepts quickly and apply them to daily work
Preferably experienced with macOS and MacBooks
Familiar with Microsoft Office Suite (Word, Excel, Outlook)
Familiar with Google Workspace (Google Docs, Sheets, Slides, etc.)
Working knowledge of Salesforce CRM is a plus
Hours - 20/week
Availability - Monday mornings, Friday afternoons, other agreed upon times during business hours