IT Analyst

Salary: $75,000 – $84,000 per year

About the role

Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies. You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.

Key responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies

• Install, configure and maintain laptops, workstations, peripherals and business applications

• Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments

• Support video conferencing, audio visual systems and online meeting platforms

• Manage incidents, service requests and escalations through the IT service management framework

• Perform preventative maintenance and system checks across end-user technology

• Participate in technology improvement initiatives and project work

• Maintain accurate documentation of incidents, resolutions and troubleshooting activities

• Analyse recurring issues and recommend preventative solutions

• Deliver outstanding customer service and build strong relationships with internal stakeholders

About you

• Previous experience in a Desktop Support, IT Support Analyst or Service Desk role

• Strong knowledge of Microsoft Windows operating systems

• Demonstrated experience supporting Microsoft Office applications

• Solid understanding of workstation, laptop and peripheral hardware

• Experience working within a Service Desk environment and managing SLAs

• Excellent troubleshooting and problem-solving skills

• Strong communication skills with the ability to engage confidently with stakeholders at all levels

• Exposure to audio visual, video conferencing and collaboration technologies

• Relevant IT qualifications or certifications (Microsoft certifications highly regarded)

• A proactive, customer-focused approach with the ability to work both independently and within a team

Benefits

• 12-month contract with a leading global firm

• Supportive and collaborative team culture

• Exposure to modern technologies and enterprise-scale environments

• Attractive salary package

• CBD location with excellent transport access

• Wellbeing initiatives and additional employee benefits

• Opportunity to work within a highly respected professional services environment