IT Analyst / Service Developer

Why choose this offer?

• You can expect a flexible work organization

• The international work environment will give you the opportunity to interact with the English language on a daily basis

• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)

• The Jit community will bring you a nice time during regular integration meetings

Project

As part of the End User Services team, you will contribute to the development and continuous improvement of the Self Service Portal ecosystem within a Scandinavian banking environment. The platform enables self-service capabilities for end users across the organization. In this role, you will act as an Expert IT Analyst / Service Developer, responsible for designing, developing and optimizing requestable services and automated workflows, while ensuring high-quality digital experience and operational stability

Responsibilities you'll have

• Own the end-to-end overview of service architecture, workflows and integrations within the Self Service Portal

• Analyse, design, develop and maintain requestable and automated services

• Gather, challenge and translate business requirements into technical solutions

• Design service questionnaires, approval flows, workflows and integrations
  

• Assess the impact of new requirements and service modifications

• Troubleshoot complex service-related issues and perform root cause analysis

• Collaborate with stakeholders, service owners and platform teams

• Prepare and maintain technical documentation and operational procedures

• Support testing, deployments and continuous improvement initiatives

• Drive standardisation, automation and optimisation within the service catalogue
  

Expected competences and knowledge

• Strong experience as IT Analyst, System Analyst, Service Developer or similar

• Hands-on experience with BMC Helix, Digital Workplace or similar platforms

• Proven experience building requestable services and automated workflows

• Good understanding of service architecture and enterprise systems integration
  

• Strong knowledge of SQL and databases

• Experience in incident analysis and complex troubleshooting

• Understanding of full service lifecycle (design, implementation, support)

• Strong documentation and analytical skills
  

Technologies you'll work with

• BMC Helix / Digital Workplace / Self Service Portal platforms

• SQL / databases

• APIs and integrations

• Active Directory / IIQ (nice-to-have)

• ITSM tools and service management platforms

Client – why choose this particular client from the Jit portfolio?

Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.