IT Analyst

Salary: $2,800 – $3,800 per month

Job Responsibilities:

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.

• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.

• Develop and maintain a good understanding of Business Central and the organisation’s business processes and workflows.

• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.

• Support users in resolving Business Central application and access-related issues.

• Assist in analysing business requirements and translating them into suitable IT or system solutions.

• Support APIs, web services and system integrations between Business Central and other business applications.

• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.

• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.

• Support IT security, compliance and user access reviews.

• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.

• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.

• Maintain IT, application, system integration and Business Central documentation.

• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).

• Identify opportunities to improve IT processes, business workflows and system efficiency.

• Support digitalisation, automation and other IT improvement initiatives.

Phang Chi Kwan Reg No: R1652832

The Supreme HR Advisory Pte Ltd EA No: 14C7279