IT App Support/Oracle Support (Accounting Grad)

FILINVEST COMPANY: Filinvest Business Services Corporation

WORKING SCHEDULE: MONDAY-FRIDAY (8:00 AM - 5:48 PM)

OFFICE LOCATION: NORTHGATE CYBERZONE, ALABANG, MUNTINLUPA

EMPLOYMENT TYPE: PROBATIONARY/REGULAR EMPLOYMENT

The Apps Support Associate will provide application support by investigating, analyzing, and resolving issues related to Oracle Financials and other finance-related systems. The role requires a strong understanding of accounting principles and financial processes to identify discrepancies, determine possible root causes, and coordinate with relevant teams to ensure timely issue resolution. The ideal candidate has experience with ERP systems, such as Oracle, and/or IT Service Management (ITSM) processes. Candidates without direct system experience may be considered, as training will be provided.

KEY RESPONSIBILITIES:

1. Application Support and Issue Investigation

   • Investigate and analyze reported issues involving Oracle Financials and other finance-related applications.

   • Identify potential root causes of system errors, transaction discrepancies, and financial data inconsistencies.

   • Provide initial assessment and troubleshooting of application-related concerns.

   • Coordinate with Finance, IT, and other relevant teams to facilitate issue resolution.

2. Financial Process and Data Analysis

   • Apply accounting knowledge to understand financial transactions, processes, and system-generated reports.

   • Review financial data and transaction records to identify discrepancies and irregularities.

   • Assist in validating system outputs against expected accounting results and business requirements.

   • Support the investigation of issues involving financial entries, reconciliations, and related system processes.

3. Incident and Service Request Management

   • Log, document, track, and monitor application incidents and service requests through the designated ticketing system.

   • Ensure reported issues are properly documented, prioritized, and resolved within established service-level agreements (SLAs).

   • Escalate complex or unresolved concerns to the appropriate technical or functional support teams.

   • Maintain accurate records of investigations, resolutions, and recurring application issues.

4. System Support and Continuous Improvement

   • Assist in identifying recurring system issues and recommend possible process improvements.

   • Work with technical and functional teams to support system testing, issue validation, and implementation of fixes, as needed.

   • Develop and maintain documentation for troubleshooting procedures, known issues, and resolution steps.

   • Participate in training and knowledge-sharing activities to strengthen application support capabilities.

Must-Have Qualifications

• Bachelor's degree in Accountancy, Accounting Technology, Management Accounting, or a related accounting field.

• At least one (1) year of relevant work experience in accounting, finance operations, financial analysis, reconciliation, or a related function.

• Basic understanding of accounting principles, financial transactions, and financial reporting processes.