IT Application Analyst

The McShane Company is looking for an IT Application Analyst!

As an IT Application Analyst I you will help support and maintain the business applications that teams rely on across The McShane Companies, our family of commercial, industrial, and multi-family general contracting businesses. This individual will be responsible for providing front-line application support, resolving common issues and helping users get the most out of their software.

Company Benefits:

• Vision, Dental, & Health Coverage
• 401(k) with up to 4% Company Match
• Company-paid Life and Disability Insurance
• Student Loan Assistance
• 15 PTO Days
• Paid Parental Leave

Responsibilities:

• Respond to assigned service desk tickets for application issues within established service levels.
• Serve as an escalation point from Tier 1 support, gathering information and resolving common application requests.
• Troubleshoot routine application issues such as access requests, configuration questions, and usage guidance, escalating to senior analysts or vendors as needed.
• Help users navigate and get the most out of business applications already in place.
• Assist with testing new or updated application features and documenting the results.
• Help support application onboarding tasks, such as setting up user access and basic configuration, following established procedures.
• Maintain clear documentation and knowledge base content for common issues and how-to guidance.
• Establish and maintain healthy working relationships with customers, vendors, and peers, and perform other duties as assigned.