IT Application Executive
Summary
Provides first- and second-level support for business applications, troubleshoots issues, and collaborates with internal teams to maintain systems and user training in a healthcare diagnostics setting.
Job Description
- Providing L1 and L2 support to user by performing incident management. Provide technical support & troubleshooting for applications and hardware.
- Collaborate and support the internal development teams for release preparation, test and development machine allocation and maintenance.
- Provide user application systems product knowledge of functions, features from time to time including training and assistance.
- Maintaining and updating technical documents and procedures.
- Demonstrated ability to work effectively in a team environment.
- Create & update customer's information.
- Innovation and analytical skills to generate viable option and develop solutions to diverse workplace issues and take responsibility for outcomes.
- Work closely and collaborate with infrastructure team to ensure the applications and services are in tip top condition.
- Performs other duties as required or requested.
Requirements
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
- 1-3 years of experience in application support or a related role.
- Strong problem-solving and analytical skills.
- Knowledge of databases (SQL), APIs, and system integrations is an advantage.
- Familiarity with ITIL practices and ticketing systems.
- Positive attitude, strong problem-solving, teamwork, communication, and adaptability.
- Ability to work independently and within a team.
- Basic programming knowledge (Java, Python, or similar) is a plus.
- Experience with Healthcare LIS applications or ITIL knowledge is a plus.
- Fresh graduates will also be considered.