IT Application Support
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Description
Job Posting Title
IT Application SupportJob Description
- General IT support ex; Investigating, diagnosing and troubleshoot software issues, participate in research and system application needs to visualize any problems for users, provide assistance to customers or clients regarding the using of various software applications etc.
- Contact, collaboration and report with headquarter about IT works, also participate in business wide meeting to provide insight into technical requirements.
- Design & conduct system testing, and support User Acceptance Testing (UAT).
- Paying attention to versioning and transition from development and test to production phases
- Present regular project updates to IT manage as appropriate, throughout the project lifecycle
- Proactively identify and assess risk and escalate to the IT manager as required
Qualification
- Experience in Microsoft products such as Power Apps, Power Automate, SharePoint, Power BI
- Experience in SQL query will be advantage
- Ability to code web or software application such as Python
- Bachelor’s degree in Computer Science, Computer Engineering or Other IT related fields
- Minimum 2 years experiences in software system support in CRM, ERP, SAP, WMS, TMS
- Team-oriented attitude to help other colleagues and departments with technical problems
- Strong interpersonal communication and relationship-building skills
- Ability to focus on multiple projects at once and to troubleshoot problems quickly
- Good in English (reading/writing/listening/speaking)