IT Application Support
Salary: Rp 5.900.000 – Rp 7.500.000 per month
About the role
PT Datacaraka Solusindo is seeking an IT Application Support professional to join our growing technology team in Jakarta. This is a contract position offering a dynamic opportunity to provide technical support and troubleshooting for our applications and IT systems. In this role, you will be at the forefront of our customer service operations, ensuring that our users receive prompt and effective technical assistance. You will work in our Jakarta office, supporting our internal teams and external clients with application-related issues and IT system difficulties. This position is crucial to maintaining our operational efficiency and user satisfaction.
Key responsibilities
Provide first-line technical support to end users via phone, email, and ticketing systems, addressing application and IT infrastructure issues
Troubleshoot and resolve software application problems, including diagnosing errors, identifying root causes, and implementing solutions
Document all support incidents accurately in the ticketing system, maintaining detailed records of issues and resolutions
Escalate complex technical issues to senior technical staff or development teams when necessary, ensuring proper handoff and follow-up
Assist with the installation, configuration, and deployment of applications and software updates
Perform routine maintenance tasks including system monitoring, log reviews, and preventative troubleshooting
Provide user training and guidance on application features, functionality, and best practices
Maintain a professional attitude and professional communication with users at all times, ensuring excellent customer service standards
Collaborate with IT teams to identify recurring issues and contribute to continuous improvement initiatives
Meet performance metrics including response times, resolution times, and user satisfaction ratings
What we're looking for
Proven experience in IT helpdesk support or application support roles, preferably within a fast-paced IT environment
Strong exposure and experience in maintaining web-based system using .NET Framework, HTML, IIS, and MSSQL
Experience in SSIS will be an advantage
Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
Knowledge of common operating systems, including Windows and potentially Linux
Familiarity with IT ticketing and remote support systems
Excellent communication skills with the ability to explain technical concepts to non-technical users
Ability to work independently and as part of a team in a collaborative environment
Problem-solving mindset with strong attention to detail
Proficiency in English, both written and spoken, is essential
Indonesian language skills are advantageous
Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications are preferred
Experience with specific applications or enterprise software solutions would be beneficial
Customer service orientation with patience and a commitment to user satisfaction
What we offer
PT Datacaraka Solusindo is committed to providing a supportive and inclusive work environment. We offer competitive remuneration aligned with industry standards for contract positions. As part of our team, you will have access to professional development opportunities to enhance your technical skills and advance your IT career. We foster a collaborative workplace culture where innovation and continuous learning are encouraged. We value work-life balance and provide a flexible working environment where possible. Our team is dedicated to supporting your growth within the organisation, with potential opportunities to transition to permanent roles based on performance and business needs.
About us
PT Datacaraka Solusindo is a leading information and communication technology company based in Jakarta, Indonesia. We specialise in providing innovative IT solutions and support services to businesses across various sectors. Our mission is to deliver high-quality technology services that enable our clients to achieve their business objectives efficiently and securely. We pride ourselves on our technical expertise, customer-centric approach, and commitment to excellence. With a talented team of IT professionals, we are dedicated to staying at the forefront of technological advancements and providing exceptional value to our clients and partners.
Apply now
If you are a motivated IT professional with a passion for providing excellent technical support and solving complex problems, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this IT Helpdesk Application Support role at PT Datacaraka Solusindo. Apply today to join our dynamic team in Jakarta.