IT Application Support Specialist

Mazu Recruitment are working with a global shipping company in the search for an experienced IT Business Application Specialist to join their team in Singapore.

This role will serve as the vital bridge between business operations and technology, you will drive Level 1 and Level 2 application support across our Asia operations. You will troubleshoot core business systems, oversee user access, partner with international IT leadership, and support regional end-users to ensure smooth operational continuity.

Key Responsibilities

• Application Support & Issue Resolution: Provide L1/L2 incident management and service request resolution for core enterprise applications, conducting root-cause analysis for recurring issues.
• Vendor & Escalation Management: Coordinate with external software vendors and global engineering teams to escalate, track, and resolve complex technical bugs.
• Business & IT Liaison: Translate operational workflow requirements into actionable IT solutions; guide and train business users on system features and best practices.
• Governance & Access Control: Manage user provisioning and access rights in strict compliance with local data privacy standards (PDPA), cybersecurity policies, and segregation of duties.
• System Improvements & Testing: Assist with system change management, User Acceptance Testing (UAT), and standardizing standard operating procedures (SOPs) and knowledge-base documentation.

Requirements

• Education: Diploma or Degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Experience: 3 to 5 years in business application support, L2 service desk, or systems analysis within a corporate corporate environment.
• Technical Exposure: Proven experience supporting enterprise software platforms (e.g., HRIS/Workday, ERP, or operational business platforms) and Microsoft 365 environments.
• ITSM Tools: Familiarity with ticketing and service desk platforms (e.g., Jira, ServiceNow, SysAid, or similar).
• Key Competencies: Excellent communication skills, strong analytical problem-solving abilities, and a customer-centric approach to supporting cross-functional regional teams.

Why Apply?

This position offers an excellent career step for an application professional looking to take ownership of regional systems support within a dynamic, multinational environment while collaborating directly with international IT leaders.

We thank all applicants for their interest. Whilst every application will be carefully reviewed, only candidates shortlisted for the next stage of the process will be contacted.