IT Apprentice
Posted Updated
Description
Position Summary:
The IT Apprentice is an entry level IT position for someone that works with technology but doesn't have professional IT experience. This person will be trained to provide support for all aspects of property technology needs. Responsible for working with our first level support team for desktop hardware and software, including the operating system and applications for Graton Resort & Casino.
The IT Apprentice is an entry level IT position for someone that works with technology but doesn't have professional IT experience. This person will be trained to provide support for all aspects of property technology needs. Responsible for working with our first level support team for desktop hardware and software, including the operating system and applications for Graton Resort & Casino.
Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person.
4. Work with Level one support technicians to build technical skills in order to diagnose, analyze, and correct customer reported hardware issues to include basic PC, laptop, and network connectivity, as necessary.
5. Escalate issues as needed to supervisors, manager, and on call engineers to ensure that the business is able to complete operations with minimum disruption or downtime.
6. Monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations and for potential problems and work proactively to find a solution.
7. Install and support Microsoft Office products.
8. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person.
4. Work with Level one support technicians to build technical skills in order to diagnose, analyze, and correct customer reported hardware issues to include basic PC, laptop, and network connectivity, as necessary.
5. Escalate issues as needed to supervisors, manager, and on call engineers to ensure that the business is able to complete operations with minimum disruption or downtime.
6. Monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations and for potential problems and work proactively to find a solution.
7. Install and support Microsoft Office products.
8. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
Non-Essential Functions:
1. Responsible for troubleshooting and replacing equipment for table games on the casino floor.
2. Install and troubleshoot signage and media player displays on the casino floor, back of house, and in the parking garage.
1. Responsible for troubleshooting and replacing equipment for table games on the casino floor.
2. Install and troubleshoot signage and media player displays on the casino floor, back of house, and in the parking garage.