IT Apprentice

Job Description – IT Apprentice

The Opportunity

Our client is recruiting for an IT Apprentice to join their team in Whitley, Hampshire.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Position

About Us

We deliver industry-leading Managed IT, Cyber Security, and Communications solutions. We simplify complex technology so our clients can focus on growing their businesses. We are looking for an enthusiastic IT Apprentice to join our Whiteley office, where you will be instrumental in delivering ready-to-use hardware directly to our clients.

The Role

As an IT Apprentice, you will be the engine room of our hardware deployment process. Your primary focus will be building, imaging, and configuring laptops and workstations before they are shipped out to our diverse client base. This role is a hands-on entry into the IT industry, allowing you to build foundational technical skills while earning a recognised apprenticeship qualification.

Key Responsibilities

· Unbox, assemble, and prepare laptops, desktops, and mobile devices for deployment.

· Deploy standardized operating systems and software applications using imaging tools (e.g., Windows Autopilot, SCCM, MDM, or USB imaging).

· Configure devices to match specific client requirements, ensuring all hardware passes quality control checks prior to dispatch.

· Perform basic hardware modifications, such as RAM or SSD upgrades, and run initial diagnostic tests. • Log and track hardware serial numbers, client asset tags, and update internal inventory management systems accurately.

· Securely package and coordinate the shipping of hardware to client sites.

· Shadow the wider technical team and gradually assist with entry-level IT support tickets as your knowledge grows.

What We Are Looking For

· A genuine passion for technology, computer hardware, and IT systems.

· Familiarity with the basics of Windows operating systems and PC components.

· High attention to detail—ensuring devices are configured flawlessly is critical.

· Strong organisational skills to manage multiple hardware builds simultaneously.

· A proactive, team-oriented attitude with a strong desire to learn.

· Minimum of 5 GCSEs at grade 4/C or above, including Maths and English.

What We Offer

· A fully funded and supported formal IT Apprenticeship qualification.

· Hands-on mentoring from a highly experienced technical team.

· A clear progression path into 1st Line Support, Field Engineering, or specialised IT roles.

· A collaborative, welcoming environment that rewards enthusiasm and hard work.

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Safeguarding and Values Commitment

The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

• Uphold and champion our values, code of conduct, and safeguarding principles.
  
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
  
• Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
  
• Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
  
• Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
  
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At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.

· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.

· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.

· We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.

· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.