IT Architect | Cloud & AI Chatbot
Salary: ₱100,000 – ₱148,000 per month
About the role
Contact Center Architect role based full onsite in BGC Taguig with any shift assigned.
Key responsibilities
Design and implement Conversational AI, IVR, and chatbot solutions
Lead technical design discussions and deliver high-quality, scalable solutions
Work with cloud platforms (AWS, Azure, GCP) and cloud-native application architecture
Design and integrate APIs following best practices
Collaborate with cross-functional teams
About you
Bachelor's Degree in IT
At least 8 years of working experience in BPO/Shared Services
Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions
Strong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture
Hands-on experience with API design and integration best practices
Excellent collaboration and communication skills