IT Assistant
This position is no longer accepting applications (closed Oct 31, 2026).
See similar open jobs →Summary
An entry-level IT support role at a hotel in Penang: providing first-line technical support to staff, troubleshooting hardware, software, printers, and network/Wi-Fi issues, and helping maintain hotel systems like PMS and POS, plus basic user account and IT security tasks.
Salary: RM 2,000 – RM 2,500 per month
About the role
To provide technical support and assistance in maintaining the hotel's computer systems, hardware, software, network infrastructure, and IT equipment to ensure smooth and efficient daily operations.
Key responsibilities
Provide first-level technical support to hotel employees for computer hardware, software, printers, email, and other IT-related issues
Troubleshoot and resolve basic IT problems promptly or escalate unresolved issues to the IT Manager or appointed service provider
Assist in the installation, configuration, maintenance, and upgrading of computers, laptops, printers, and other IT equipment
Provide technical assistance to hotel departments to ensure minimal disruption to daily operations
Assist in monitoring and maintaining the hotel's computer network, internet connectivity, Wi-Fi, and related IT infrastructure
Perform routine checks on IT equipment and report any faults, irregularities, or potential system issues
Assist with user account creation, access rights, password resets, and system configurations as authorised
Support the maintenance and operation of hotel systems, including Property Management Systems (PMS), Point of Sale (POS), and other operational software
Assist in implementing IT security procedures, including antivirus updates, system updates, and access control measures
Ensure that hotel data and confidential information are handled securely and in accordance with established policies