IT Assistant
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Summary
Part-time (8am–12pm weekdays), on-site IT Assistant at a Michigan nonprofit social-services agency. Provides help desk and technology support to staff: troubleshooting hardware/software, managing user accounts in Active Directory and Microsoft 365, maintaining LAN, servers, security systems, and Avaya & Mitel phone systems alongside the Technology Manager.
Job Summary
At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve.
The IT Assistant provides technical support to staff by addressing and resolving technology inquiries, issues, and requests. This position plays a key role in ensuring efficient and secure technology operations across the agency, supporting both hardware and software systems, and assisting with user access, equipment setup, and technology maintenance. This is a part-time position; working hours are 8 am - 12 noon Monday through Friday.
Key Responsibilities
General Technology Support:
- Provide excellent customer service while performing agency technology duties
- Serve as a point of contact for IT work requests and troubleshooting
- Assist with the distribution of keys, creation of staff ID cards, and assignment of network access
Software Support (Assist Technology Manager):
- Support agency software systems, including Microsoft Office, Great Plains, and other specialized databases
- Collaborate with vendors and program staff to assist with report development
- Respond to staff inquiries regarding software usage and functionality
- Test and evaluate software applications and systems
- Construct, deploy, and maintain general computer applications and specialized utility programs
- Provide recommendations for system and software upgrades
Hardware and Security Support (Assist Technology Manager):
- Maintain agency computer and technology equipment inventory
- Set up and maintain workstations for employees, interns, and volunteers
- Manage technical security systems, including video surveillance, alarm system, building access, employee badge activation, and key assignments
- Maintain accurate records of security-related requests and authorizations.
- Troubleshoot and resolve issues with the Local Area Network (LAN) and other systems
- Administer Office/Microsoft 365, information storage systems, and Microsoft server/network environments across the agency
- Add, maintain, and remove user accounts in Active Directory, including email, network, and security permissions
- Ensure remote backups of agency data are completed and functioning properly
- Administer and maintain servers, desktop computers, printers, routers, switches, firewalls, phones, mobile devices, and related software, including updates and patches
- Manage Avaya & Mitel phone systems, including adding/removing extensions, voicemail setup, and troubleshooting phone issues
- Attend and participate in meetings, conferences, in-services, and other relevant trainings as assigned
- Other duties as assigned
Qualifications
- Education: Associate’s degree in a related field, or currently working toward completion of a degree
- Experience:
- Familiarity with networked systems and Microsoft products
- Previous experience providing IT help desk or technology support in a business or organizational setting
- Required Licenses, Certifications, and Training:
- Proficiency in word processing, spreadsheet, and database software applications
- Valid Michigan driver’s license, reliable/access to reliable transportation, and appropriate vehicle insurance coverage
Personal Attributes Anticipated
- Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
- Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
- Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them
- Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
- Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission
Work Environment & Physical Demands
- This position is on-site and may not be eligible for remote work
- Attendance at occasional meetings or events outside regular business hours is required
- The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
- Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds
- Vision requirements include close-up work, distance vision, and the ability to adjust focus
- The work environment may involve varying degrees of physical discomfort and occasional loud noise
- Occasional driving during the workday may be needed for operational purposes
- Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions