IT Assistant Executive (Desktop Support, Insurance Company, 1 year Contract)
Salary: $3,000 – $4,000 per month
Job Responsibilities:
Provide L1/L2 IT support for desktops, laptops, mobile devices, printers and other peripherals.
Troubleshoot hardware, software, Windows OS, applications and network/connectivity issues via onsite and remote support.
Manage IT tickets, incidents and service requests, ensuring proper documentation and SLA compliance.
Support Ivanti Endpoint/Neurons operations, including device onboarding, software deployment, patching, endpoint health and compliance monitoring.
Assist with endpoint security and compliance, including antivirus, encryption, access management and device hardening.
Provide basic support for servers, networks, infrastructure and enterprise applications.
Maintain IT assets, endpoint records, documentation and SOPs.
Support device refresh, migration, replacement and IT projects.
Provide users with basic IT guidance and training and contribute to process improvement.
Job Requirements:
Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Min 1 year of IT Support / Helpdesk / Desktop Support / Onsite Support experience.
Exposure to Oracle / Microsoft SQL Server is an advantage.
Good communication and interpersonal skills.
Able to multitask, troubleshoot and work well in a team.
Willing to take the Certificate in General Insurance (CGI) exam if required.
HOW TO APPLY:
Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.
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