IT Assistant
Posted Updated
Summary
Hands-on IT support role at an international boarding school in Bentong, Malaysia. Day to day: helpdesk for staff and teachers, monitoring and maintaining hardware/software, installing computers and MS Office/OS/antivirus, troubleshooting, assisting with internet and firewall upkeep, documentation, and data backups.
Duties and Responsibilities:
- Responding to staff and teacher’s requests and emergencies as needed.
- Monitoring computer systems for malfunctions and errors.
- Performing maintenance and updates on hardware and software systems as needed.
- Installing new hardware such as computers, servers, and other peripherals.
- Installing and updating software such as MS Office, antivirus, and operating systems.
- Troubleshooting and diagnosing technical issues.
- Assist in maintaining Internet service and firewall.
- required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions.
- data backups to protect the organization’s information.
Computer Assistant Requirements:
- Diploma or degree in computer science, information technology, or similar.
- Minimum of 1 years’ experience in information technology preferred.
- Sound knowledge of IT hardware including computers, servers, and other peripherals.
- Excellent understanding of software systems including network, enterprise, and office programs.
- Ability to provide excellent customer service even in stressful situations.