IT Assistant

IT Assistant

We are looking for an IT Assistant to support the day-to-day operation of our IT infrastructure across the company. The hire will be responsible for maintaining hardware, software, network systems, security, and providing technical support to users.

· Monitor system performance and ensure network, system, and endpoint security.

· Maintain and support hardware, software, servers, and internal IT infrastructure.

· Administer and maintain internal systems including door access, parking, and telephony systems.

· Maintain CCTV and Wi-Fi network infrastructure.

· Provide remote and onsite technical support to employees and customers, resolving hardware, software, and network issues.

· Log, monitor, and resolve support requests through the company's ticketing system.

· Maintain accurate network diagrams, floor plans, system inventories, and technical documentation.

· Perform software installation, system upgrades, backups, and routine preventive maintenance.

· Liaise with external vendors and service providers for IT equipment and support when required.

· Carry out any other ad hoc duties assigned by the company from time to time.

Requirements

· Minimum 3 years of relevant IT support experience.

· Experience with Windows desktop and Windows Server administration.

· Good knowledge of Microsoft Office and Microsoft365.

· Familiarity with networking, Wi-Fi, CCTV, access control, telephony systems, and endpoint security.

· Knowledge of PHP, CSS, HTML, CMS, or website administration will be an advantage.

· Strong troubleshooting and problem-solving skills.

· Good communication skills with a positive attitude.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)