IT Assistant

Salary: RM 2,800 – RM 3,500 per month

Job Responsibilities

• Troubleshoot hardware, software, and network issues to ensure employees can work without interruption

• Install, configure, and maintain computer systems, peripherals, and software, including operating systems and collaboration tools

• Respond to employee queries and helpdesk tickets, resolving or escalating issues as needed

• Maintain IT asset inventory, including laptops, storage devices, peripherals, and software licenses

• Ensure cybersecurity compliance, including antivirus updates, firewall management, and monitoring for unauthorized access

• Create and update IT documentation, such as procedures, system configurations, and knowledge base articles

• Support network components, including connectivity troubleshooting, basic LAN/WAN issues, and device configuration

• Train employees on new systems, tools, and digital best practices

• Perform routine maintenance, updates, backups, and system checks to ensure optimal performance

• Assist with administrative IT tasks, such as data entry, report preparation, and operating office equipment (printers, copiers)

Job Requirements

· Diploma or bachelor’s degree in IT, Computer Science, or related fields is commonly preferred

· IT-related certifications such as Microsoft certifications or ITIL can strengthen candidacy

· 1–2 years of IT experience is preferred

• Strong problem‑solving and troubleshooting skills for diagnosing technical issues

• Knowledge of hardware, software, and networking fundamentals, including Windows, Office 365, and common enterprise tools

• Good communication skills to explain technical concepts clearly to non‑technical users

• Attention to detail for documentation, inventory tracking, and system monitoring

• Customer service mindset, patience, and professionalism when handling user issues