IT ASSISTANT MANAGER
Salary: RM 6,800 – RM 8,000 per month
About the role
San Soon Seng Food Industries Sdn Bhd is seeking an experienced IT Assistant Manager to join our Information Technology department on a full-time basis. Based in Sungai Buloh, Selangor, this is a pivotal position that bridges operational IT support with strategic technology initiatives. As IT Assistant Manager, you will play a crucial role in overseeing day-to-day IT operations, managing technical teams, and ensuring that our technology infrastructure supports the company's business objectives and growth. This role offers the opportunity to make a meaningful impact on our digital transformation journey whilst developing your leadership and technical expertise.
Key responsibilities
Oversee and manage the day-to-day operations of the IT department, ensuring efficient delivery of IT services and support
Supervise, train, and mentor IT support staff, fostering a culture of continuous improvement and professional development
Manage IT infrastructure, including networks, servers, systems and security to ensure optimal performance and reliability
Develop and implement IT policies, procedures and best practices aligned with industry standards
Support the planning, implementation and maintenance of IT systems and technology solutions across the organisation
Manage IT budgets, procurement of hardware and software, and vendor relationships
Troubleshoot complex technical issues and provide escalation support when required
Coordinate with other departments to understand their technology needs and provide appropriate IT solutions
Ensure data security, backup protocols and business continuity measures are in place and regularly tested
Monitor system performance and undertake preventive maintenance to minimise downtime
What we're looking for
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Minimum of 5 years' experience in IT support, IT administration or a related technical role
Proven experience in a supervisory or assistant management capacity within an IT environment
Strong knowledge of IT infrastructure, including networks, servers, systems administration and cybersecurity principles
Experience with Windows and/or Linux operating systems and Active Directory management
Familiarity with IT service management tools and ticketing systems
Excellent problem-solving skills and the ability to think analytically about technical challenges
Strong leadership capabilities with the ability to motivate and develop team members
Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
Proficiency in project management and the ability to balance multiple priorities
Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certified Associate or ITIL Foundation are highly desirable
Knowledge of food industry operations or manufacturing environments is a plus
What we offer
San Soon Seng Food Industries Sdn Bhd is committed to supporting the growth and wellbeing of our employees. We offer a competitive compensation package commensurate with experience and qualifications. Career development opportunities are available for high-performing individuals, with clear pathways for progression within the IT department and broader organisation. We provide ongoing training and professional development support to help you stay current with industry developments and enhance your technical expertise. Our workplace culture emphasises collaboration, innovation and mutual respect. We believe in maintaining a healthy work-life balance and offer flexible working arrangements where possible. Additional benefits include health and wellness initiatives and a supportive team environment where your contributions are valued and recognised.
About us
San Soon Seng Food Industries Sdn Bhd is a respected player in the food manufacturing and distribution sector in Malaysia. With a commitment to quality, innovation and customer satisfaction, we have built a reputation for delivering excellence across our product range. Our company values integrity, teamwork and continuous improvement, and we invest in our people as key drivers of our success. Based in Sungai Buloh, Selangor, we operate modern facilities and leverage technology to enhance our operational efficiency and service delivery. We are an organisation that values talent and creates an environment where employees can grow professionally and contribute meaningfully to our mission.
Apply now
If you are an ambitious IT professional with strong technical expertise and leadership potential, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and any professional certifications to apply for this exciting opportunity with San Soon Seng Food Industries Sdn Bhd.