IT Assistant Manager
About the role
We are seeking a skilled and motivated IT professional to join as IT Assistant Manager in our IT team. This individual will play a pivotal role in ensuring IT compliance, delivering L2 support, and manage the IT Infrastructure. The ideal candidate will be adept at managing IT systems and services, including On-Premise Microsoft Services such as Active Directory, File Servers, Microsoft Cloud Environment for SharePoint, Teams, Exchange Online and Entra, card access systems, and end-user training, in a fast-paced financial investment environment.
Key responsibilities
Ensure the company adheres to relevant IT regulatory and compliance standards, conduct regular audits, maintain documentation, and provide reports to stakeholders
Assist in developing and implementing IT policies and procedures
Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues
Troubleshoot and resolve incidents, escalating complex issues when necessary
Manage and maintain IT infrastructure and ensure proper data backups and disaster recovery processes are in place
Manage and maintain On-Premise Microsoft Services such as Active Directory and File Servers
Manage and maintain the Microsoft Cloud environment, including SharePoint, Teams, Exchange Online and Entra
Monitor system performance and ensure availability and security of services
Provide support for the company's CCTV and card access systems, troubleshoot and resolve issues
Conduct small IT demos and training sessions for employees to enhance their technical proficiency
About you
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 3 years of experience in IT service support or a related role
Hands-on experience with Microsoft Cloud administration
Hands-on experience with On-Premise Microsoft Server Administration
Knowledge of IT compliance and regulatory requirements
Proficiency in managing CCTV and card access systems
Familiarity with IT infrastructure components, including networks and servers
Excellent problem-solving and troubleshooting abilities
Strong communication and interpersonal skills to work effectively with end-users and stakeholders
Ability to deliver training and presentations to non-technical audiences