IT Assistant
Posted
Summary
IT Assistant at Scholes Electric (a Prime Electric electrical contractor) supporting the internal IT team in Piscataway, NJ. Day to day: answering helpdesk tickets in person/phone/email, triaging tickets, installing and repairing computer hardware and software, deploying devices, and maintaining IT inventory.
Scholes Electric, a Prime Electric company, is a well-established contractor on the East Coast with more than 70 years of experience. Scholes expands PRIME’s ability to serve clients across New Jersey, Pennsylvania, New York, Delaware, and surrounding markets. Since 1954, Scholes has earned a reputation for performing in complex and high-demand facilities. Operating from offices in Piscataway, New Jersey, and Norristown, Pennsylvania, including its affiliated Pennsylvania office through J.W. Carrigan, Scholes brings experience across a range of markets, including data centers, financial and high-tech interiors, healthcare, pharmaceutical, transportation infrastructure, preventative maintenance, and industrial facilities.
Position Summary:
This role will support our IT team at Scholes Electric. Under general supervision, the IT Assistant will perform a variety of computer- and network-related tasks in support of the organization’s information technology function.
What You Will Do
- Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration
- Responds to questions/helpdesk tickets, whether in person, over the phone or via email
- Triage and assign helpdesk tickets to the team as they arrive
- Installs, modifies and repairs computer hardware and software
- Deploys and cleans-up computers, mobile devices, and computer peripherals
- Maintains current and accurate inventory of technology hardware, software and resources
- Complies with and enforces internal policies, processes, and procedures
- Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
- Performs other duties as requested
What You Will Need to be Successful
- Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience
- A foundational understanding of how software and operating systems work
- Excellent listening, communication and problem-solving skills
- Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
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