IT Assistant

The IT Assistant (Field Support) provides hands-on technical support to the head office and Rephil fuel stations nationwide. The role covers CCTV installation and maintenance, PC and peripheral troubleshooting, and basic network setup, with regular travel to station sites.

Job Description:

• Install, configure, and relocate CCTV cameras, DVR/NVR units, cabling, and power supplies at stations and offices.

• Set up remote viewing and verify recording, storage retention, and camera coverage of pumps, cash areas, and entrances.

• Perform preventive maintenance and repair or replace faulty cameras, HDDs, and adapters.

• Retrieve and export footage when requested by management, audit, or security.

• Troubleshoot desktops, laptops, printers, UPS units, and peripherals at the hardware and OS level.

• Install and configure Windows, office software, antivirus, and company applications.

• Support station POS terminals and related devices in coordination with the MIS team and vendors.

• Maintain IT asset records, including serial numbers, locations, and condition.

• Set up and troubleshoot LAN cabling, routers, switches, and Wi-Fi access points.

• Crimp and test UTP cables, and organize network racks and cable runs.

• Coordinate with ISPs on station internet outages, line transfers, and new connections.

• Travel to stations for installations, repairs, site surveys, and new station setups.

• Respond to helpdesk tickets, update ticket status, and document the fix for each case.

• Prepare service reports, materials lists, and installation photos after each site visit.

• Perform other IT-related tasks assigned by the MIS Supervisor.

Job Qualifications:

• Graduate of a 4-year IT/Computer course and Computer Engineering.

• At least 1-2 years of experience in CCTV installation and PC troubleshooting.

• Working knowledge of basic networking: IP addressing, LAN cabling, routers, and switches.

• Willing to do field work, travel to provincial stations, and render overtime when needed.

• Able to work at heights (ladders) and handle installation tools safely.

• This is a project-based position