IT Associate 1/2
Summary
Front-desk IT/records support role in the Louisiana Public Service Commission's Records Division: greeting visitors, data entry, scanning, filing, processing filings, answering calls, and keeping file rooms organized, plus helping staff and the public use the Valence electronic document management system. Core tools: Word, Excel, Outlook and standard office equipment.
About this Job
This position is within the LA Public Service Commission’s (LPSC) Management & Finance Division – Information Technology - Records Division. The Records Division is responsible for maintaining all records of the LPSC. Records are maintained in paper form, microfilm and electronically for the entire Commission including the Administrative Law, Utilities, Office of General Counsel/Legal, Auditing, Economics, Management/Finance and Transportation divisions. In addition to maintaining all records, the Records division works as the IT departments primary point of contact with commission staff and the public on interfacing with the Commission’s electronic document management and case docketing system (Valence system).
We’re looking for a reliable IT Associate to serve as the first point of contact for the Records Division, creating a professional environment for visitors and providing support that keeps our division running smoothly.
If you're organized, enjoy records management, thrive in an environment that can be both frenetic and relaxed, this could be the opportunity for you!
Minimum Qualifications
Two years of experience in information technology; OR
Six years of full-time work experience in any field; OR
An associate’s degree in information technology; OR
A bachelor’s degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
As an IT Associate, you will be the first point of contact for runners, visitors, and employees who file paperwork with the Records Division. In this role, the employee should be able to perform the following duties independently:
- Greet visitors, runners, and staff with kindness and professionalism.
- Daily tasks include data entry, scanning, filing, distribution of filings, and organization of the file rooms.
- Open mail, date/time stamp paperwork, process incoming filings, assist people to the front desk or transportation if they have come to the incorrect entrance.
- Answer incoming calls, route messages, provide general information, and forward calls to the Business Analyst or Supervisor regarding any divisional requirement questions.
- Box, organize and keep digital records of locations of all daily paperwork in file rooms. This job is also to maintain all file rooms in a neat and organized manner so documents can be easily accessed.
- Possess the basic skill set of computer operations, typing, scanning, copying, faxing, Word, Excel, and Outlook.
- Serve as a liaison to staff, and the public, regarding web access to our public digital database. It is imperative that the employee be able to communicate well and trouble shoot if there is an issue, and report any issues to IT personnel to keep the database running smoothly.
- Able to manage confidential information with discretion, demonstrate trustworthiness, and ethical judgement.
- Along with other staff, maintain the cleanliness and organization of the records office to ensure an efficient working environment.
- Occasionally attend Records Management Training to ensure we are always in compliance with the Secretary of State’s rules and requirements.
- Reliability, Responsibility, and Respect. Come to work and perform your job duties to the best of your ability, behave responsibly, and be respectful to others.
Position-Specific Details:
Appointment Type: Probational or Promotional
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as an IT Associate 1 or 2. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within the job series.
Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday.
Compensation: The salary offered will be determined based on qualifications and experience.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy contact:
Sara Simpson
Louisiana Public Service Commission
Sara.simpson@la.gov