IT Associate
Summary
On-site IT support role at Diamond Hotel in Manila: maintaining computer hardware, networks, and printers, and supporting hotel systems like PMS and POS for staff and guests. Core stack includes Microsoft 365, Windows, LAN/WAN, Wi-Fi, and basic cybersecurity practices.
IT Associate – Qualifications (Hotel Experience Required)
Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
Minimum of two (2) years of experience as an IT Associate, IT Support, Helpdesk Technician, or similar role in the hospitality/hotel industry.
Strong knowledge of computer hardware, software installation, troubleshooting, and maintenance.
Experience in supporting hotel systems such as Property Management Systems (PMS), Point-of-Sale (POS), and other hospitality applications is preferred.
Proficient in Microsoft 365, Windows operating systems, networking, and printer management.
Working knowledge of LAN/WAN, internet connectivity, Wi-Fi infrastructure, and basic cybersecurity practices.
Excellent problem-solving, analytical, and customer service skills.
Strong communication skills with the ability to provide technical support to hotel employees and guests when necessary.
Ability to work independently, prioritize tasks, and respond efficiently to technical issues.
Willing to work flexible schedules, including weekends, holidays, and on-call support as required by hotel operations.
Detail-oriented, trustworthy, and able to maintain the confidentiality of company and guest information.