IT ASSOCIATE-PT

The Technical Trainer is responsible for developing and delivering technical training for County employees based on the software, systems, applications, and equipment utilized within the organization. The position develops training curriculum based on organizational needs, creates instructional materials and hands-on exercises, conducts training sessions, and evaluates training effectiveness. The Technical Trainer will have a strong focus on Microsoft 365 and Microsoft Power Platform technologies, including Power BI and Power Automate. The position will help employees develop the skills needed to effectively use these technologies to improve business processes, create and interpret reports, and support data-driven decision-making. The position will work to identify training needs and develop practical learning opportunities that align with business and technology objectives. The Technical Trainer must be highly knowledgeable in their areas of expertise and possess strong technical aptitude. The position requires excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear, practical, and engaging manner to users with varying levels of technical experience.

• Develop, maintain, and deliver technical training courses based on County technology, software, systems, and organizational needs.
• Develop and deliver training on Microsoft 365 and Microsoft Power Platform technologies, with an emphasis on Power BI, Power Automate, and related data and automation tools.
• Develop hands-on exercises, demonstrations, job aids, presentations, worksheets, and other instructional materials that support effective technology adoption.
• Provide training and guidance to help employees use data, reporting, and visualization tools to improve data literacy and support data-driven decision-making.
• Provide training and guidance on workflow automation and process improvement using Power Platform and other approved technologies.
• Conduct instructor-led training, webinars, workshops, demonstrations, and individual or small-group learning sessions in both in-person and virtual environments.
• Collaborate with technical subject-matter experts to identify training needs and develop practical learning opportunities that address business and technology objectives.
• Maintain awareness of Microsoft 365, Power Platform, and other emerging technology capabilities, releases, and trends to ensure training content remains current and relevant.
• Maintain training schedules, course communications, participation records, evaluations, and performance data, and use results to assess and improve training effectiveness.
• Provide end-user application support and technical guidance as needed and collaborate with the Technical Training team to expand technology training and user adoption across the County.

• Bachelor's degree in information technology
• Five years of experience in a technical trainer role
• Expertise in Microsoft 365 applications
• Proficiency in creating multimedia training content (PowerPoint, video, manuals, etc.)
• CTT+ (Certified Technical Trainer) Certification
• MCT (Microsoft Certified Trainer) Certification