IT Associate (SM Cebu)

Job Responsibilities:

• Assists in the installation and configuration of IT systems and devices such as Point-of-sales (POS) terminal, user workstation, servers, and CCTV camera.

• Resolves tickets representing user-generated service requests or errors, within the approved Service Level Agreement (SLA).

• Provides technical assistance to the end-users to maintain productivity.

• Consults with users to determine appropriate hardware needs and makes recommendations.

• Keeps up to date on technical and soft skills advancement by attending trainings and workshops.

Qualifications:

• Degree holder of any computer-related course.

• At least two-year relevant work experience.

• Proficiency in installing and configuring CCTV systems, including cameras, cabling, and associated hardware.

• Knowledge on POS systems is an advantage.