IT Associate

Here at Studio West, we give you what you need:

WORK-LIFE BALANCE

Working at Studio West will allow you to pursue personal interests, self-care, and spend more time with your love ones.

• Monday to Friday work schedule

• Onsite (office-based) work location

• Paid time-off benefits

CAREER GROWTH AND OPPORTUNITY

Our people-focused culture enables us to create a work environment that provides everyone purpose and allows each to make their mark in their careers.

• Level up technical and soft skills through continuous learning and training programs

• Room for career progression. Studio West is an equal-opportunity employer, processing candidates based on their qualifications and evaluating employees on performance and adherence to our corporate values. We provide promotional opportunities to those who are experienced and qualified from our ranks.

JOB SECURITY

We want our employees to focus and excel on their jobs without having to worry about anything else.

• Regular, full-time positions offered

• A growing, stable company working on US-based projects

COMPETITIVE BENEFITS

We value our employees' health and well-being. We believe in ensuring that they are healthy and happy while working with us.

• HMO for all employees upon start date with coverage above current market standards

• HMO for dependents after a year of working in the company

• Retirement Plan (Defined Benefit and Defined Contribution)

• Life insurance coverage

• Medicine reimbursement

• Vision and gym subsidy

• Internet subsidy while working from home

• Mental wellness programs

Join our team and apply for IT Associate!

REQUIREMENTS:

• With one (1) to two (2) years of experience in IT technical support or equivalent. Fresh graduates are encouraged to apply.

• Knowledge of Windows OS installation (Windows 10, Windows 11) , device drivers, BIOS/UEFI setup, and recovery tools.

• Familiarity with Microsoft 365 Office Suites and enterprise security solutions.

• Basic understanding of networking concepts (IP, DNS, DHCP).

• Ability to communicate effectively and provide excellent user support.

• Certifications in the following are desirable but not required: TESDA Computer Hardware Servicing NC II or equivalent

• Demonstrates Studio West’s six corporate values (Accountability and Integrity, Promote Collaboration, Excellence, Best People, Creative Thinking, Can Do Attitude).

• Open to onsite work and adaptable to flexible schedules.

Here’s what you’ll be doing at work:

• Resolve IT technical issues and incidents involving company computers and related electronic systems through Studio West IT ticketing system.

• Provide hands-on support for desktop/laptop PCs including troubleshooting, repair, and preventive maintenance.

• Perform “bare metal” restore of OS including reinstallation of required business applications (e.g., Microsoft 365, SAP Business One, AutoCAD, CET).

• Provisioning and installation of computer units in workstations for new hires and internal movements.

• Provide helpdesk support regarding IT-related concerns specifically desktop, laptop, printer, biometrics, Zoom rooms, and sound systems.

• Provide orientation and training to users on how to operate new software and computer equipment.

• Install and configure software and drivers.

• Perform initial triage and resolution of IT service desk tickets.

• Coordinate with IT Associate and Systems Administrator for unresolved or escalated issues.

• Support mobile device configurations related to authentication (MFA, Outlook, Teams).

• Document incidents and resolutions in the IT ticketing system.

• Test, monitor, upgrade, troubleshoot and repair computer systems, networks and peripherals.

Our office is at Rockwell Business Center Sheridan, Sheridan cor. United Sts., Barangay Highway Hills, Mandaluyong City.

We welcome you to try us out and join #teamstudiowest. We look forward to seeing you soon!