IT & Automation Support Executive
Salary: RM 4,000 – RM 5,000 per month
About the Role
Support our existing IT and engineering teams in implementing, operating, troubleshooting, and maintaining our new Warehouse Management System (WMS), Autonomous Mobile Robots (AMRs), Automated Guided Vehicles (AGVs), and related automation systems. Participate from installation onwards, learning directly from suppliers and gaining hands-on smart manufacturing experience.
Responsibilities
Implementation and handover: Assist suppliers and internal teams with installation, configuration, testing, commissioning, user acceptance testing, and outstanding issue follow-up.
Knowledge transfer: Learn system setup, workflows, network requirements, troubleshooting, and maintenance; document configurations, network layouts, operating instructions, and troubleshooting guides.
Technical support: Provide first-line support for WMS, AMR/AGV control software, and associated equipment; monitor system status, investigate alarms and communication failures, and coordinate corrective actions.
IT infrastructure: Support LAN/Wi-Fi connectivity, computers, servers, scanners, and connected devices; assist with user accounts, permissions, configuration backups, and recovery arrangements under IT guidance.
Maintenance and improvement: Assist with inspections and preventive maintenance within training and authorization; coordinate specialist software, electrical, and mechanical issues with engineers and suppliers.
Documentation and users: Maintain incident, corrective-action, and configuration-change records; identify recurring issues, support reliability and workflow improvements, guide users, and prepare support documentation.
Follow company safety procedures and approved change-control processes.
Requirements
Diploma or Degree in IT, Computer Science, Computer Engineering, Mechatronics, Electrical/Electronic Engineering, Automation, Robotics, or a related technical field.
Practical knowledge of computer hardware, operating systems, TCP/IP, LAN, and Wi-Fi troubleshooting.
Strong interest in automation, robotics, and manufacturing systems; willing to work hands-on in factory and warehouse environments.
Good troubleshooting, documentation, communication, teamwork, and learning skills.
Relevant IT, system support, manufacturing, or warehouse automation experience preferred.
Fresh graduates with relevant internships, technical projects, or strong practical skills are welcome.
Added Advantages, Not Essential
WMS, ERP, MES, or manufacturing/warehouse applications.
AMR/AGV systems, robot fleet management, or automated material handling.
Windows/Linux administration, databases, or basic SQL.
Network switches, wireless access points, VLANs, or industrial communications.
PLCs, HMIs, sensors, barcode/RFID systems, or equipment interfaces.
Basic scripting, software integration, or API troubleshooting.