IT / AV Technician

Summary

Maintains and troubleshoots video conference rooms and IT equipment for a global workforce, ensuring high audio-visual quality and asset management.

Roles and Responsibilities:

Handle inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed

Required Qualifications/Skills:

Diploma / Degree and 5+ years’ related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Knowledge of Inventory and IT
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: