IT Business Analysis Specialist EUROPE
Posted Updated
YOUR ROLE
As a Customer Business Solutions Manager, you will act as the bridge between our customers, commercial teams, operations, and IT functions. Your mission is to design, implement, and continuously enhance customer-facing business solutions, including web platforms, EDI integrations, reporting tools, and dashboards, that improve visibility, efficiency, and overall supply chain performance.
You will serve as a trusted advisor to our customers, translating business requirements into scalable solutions while ensuring a seamless customer experience throughout the entire lifecycle, from pre-sales to implementation, deployment, and continuous improvement.
WHAT ARE YOU GOING TO DO ?
Pre-Sales & Solution Design
- Support Business Development and Tender Management teams during customer tenders and solution presentations.
- Promote our standard digital solutions, web platforms, EDI capabilities, and e-booking tools.
- Analyze customer requirements and identify reporting, visibility, integration, and data exchange needs.
- Design customer-focused business solutions aligned with operational capabilities and business objectives.
- Educate commercial teams on our digital ecosystem and business solution offerings.
Solution Implementation & Project Management
- Validate solution designs with Customer Service, Operations, and Customer Business Solutions stakeholders.
- Lead the implementation of business solutions for new and existing customers.
- Configure customer access and digital tools within our platforms.
- Coordinate EDI implementation projects with customers and internal Business Analysts.
- Develop and configure customer reports, KPIs, dashboards, and performance monitoring tools.
- Provide data quality and control reporting to support operational excellence.
- Ensure business solution requirements are accurately documented within SOPs and operational processes.
Roll-Out & Customer Support
- Monitor solution performance and coordinate corrective actions when necessary.
- Optimize customer reports, dashboards, and KPI visibility tools.
- Support customers during deployment and adoption phases.
Customer Engagement & Business Growth
- Proactively promote business solutions during customer reviews and business meetings.
- Deliver customer training sessions and drive solution adoption.
- Act as a trusted partner to customers by identifying new opportunities to improve supply chain visibility and performance.
Continuous Improvement & Innovation
- Participate in transformation, automation, and digitalization initiatives.
- Identify opportunities to streamline processes through EDI, reporting automation, and digital solutions.
- Contribute to product and solution enhancements by defining business requirements and user stories.
- Support regional and global projects involving customer platforms, reporting solutions, and system integrations.
WHO ARE WE LOOKING FOR ?
- Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or a related field.
- Minimum 5 years of experience in Freight Forwarding, Transportation, or Global Supply Chain environments.
- Strong understanding of supply chain operations, customer-facing solutions, EDI, reporting tools, and logistics systems (TMS).
- Proven ability to manage projects and translate customer requirements into effective business solutions.
- Excellent analytical, communication, and stakeholder management skills.
- Customer-oriented, proactive, and comfortable working across operations, IT, and commercial teams.
- Strong problem-solving mindset with the ability to influence, coordinate, and drive continuous improvement initiatives in an international environment.