IT Business Analyst

Primary Responsibilities:

• Partner with business stakeholders to understand, capture, and translate complex commercial and finance requirements into clear, actionable system specifications.
• Support project coordination activities including milestone tracking, status reporting, and cross team dependency management to keep delivery on track
• Operate as an effective member of blended delivery teams, supporting end-to-end system changes through AbbVie's System Lifecycle (SLC) framework, from initiation and design through testing and deployment
• Analyze proposed system changes and new technical opportunities; assess and clearly communicate impacts, risks, and trade-offs to both technical and non-technical audiences
• Perform hands-on data analysis using SQL to investigate issues, validate outputs, and deliver accurate, audience-appropriate insights across a range of business and technical stakeholders
• Contribute to business case development for new initiatives; proactively identify and recommend opportunities for process improvement and operational efficiency
• Create and maintain high-quality system documentation- including functional specifications, process flows, data dictionaries, and knowledge base articles — to support a robust and shared understanding of supported applications
• Elicit, author, and refine agile user stories, requirements specifications, business process documentation, and solution design artifacts
• Plan, coordinate, and execute testing activities - including system integration testing (SIT) and user acceptance testing (UAT) - to ensure delivered solutions meet defined business acceptance criteria
• Ensure all delivery activities adhere to AbbVie's division and corporate compliance standards, including change management and documentation requirements in ServiceNow and Kneat SLC

Required Qualifications:

• 3-5 years of experience in an IT Business Analyst or equivalent role; candidates with strong relevant experience at the lower end of the range will be considered
• Proficiency in SQL for data querying, investigation, and validation across relational data environments
• Demonstrated SDLC experience- with working knowledge of both waterfall and agile delivery methodologies
• Hands-on experience with ServiceNow for change management, incident tracking, or IT service management workflows
• Exceptional documentation skills: ability to produce clear, structured, and well-organized artifacts for both technical and business audiences
• Strong analytical and problem-solving capabilities, with a track record of translating ambiguous business needs into well-defined requirements
• Excellent communication and stakeholder management skills- comfortable facilitating working sessions and presenting findings to varied audiences

Preferred Qualifications:

• Experience working in pharmaceutical, biotech, or life sciences commercial environments, particularly in areas such as revenue management, gross-to-net, rebates, or pricing
• Familiarity with commercial and revenue management platforms (e.g. Model N Powered by N, Kernel Open Pharma, Flex or similar)
• Experience with reporting and analytics tools such as QlikView, Power BI, or Cognos
• Exposure to cloud-based data platforms or data lake environments (e.g., AWS, Azure)
• Prior experience maintaining system documentation within Kneat SLC or equivalent quality/lifecycle management tools