IT Business Analyst (28085)

IT Business Analyst

We Are a Mission-Driven Company

Sunlight Financial is a contractor-focused point of sale lender with a relentless focus on providing amazing
service and delivering a best-in-class experience to our entire ecosystem. We’re rapidly growing in every
home service vertical – Windows, Remodel, HVAC, Roofing, Fencing, and more – and need exceptional talent
to help us reach our goals.

Since inception, Sunlight has funded over $12 billion in loans with thousands of high-quality contractors
nationwide—and we’re just getting started. We’re looking for passionate, driven teammates to help scale our
growing home improvement business.

At Sunlight, we empower our teammates to make a meaningful impact. We’re looking for A players who thrive
in a fast paced, entrepreneurial environment. We're a fast-growing company which means initiatives and
strategy can evolve quickly as the business scales. We need teammates who move with that agility instead of
resisting it: people who live and breathe an ownership mentality and don't wait to be asked, who take
initiative and execute, and who step in on what needs doing even when it's not strictly "theirs."

Our salaries are competitive, our benefits are generous, and our culture is collaborative, connected, and fun.

If this sounds like you and you’d like to come build with us, we’d love to talk to you.

Learn more at .

About the Role

As a Business Analyst, you will partner with the business to gather and document process flows, business
requirements, and use cases, engaging stakeholders across the company to fully understand each need and
its compliance implications. For projects focused on optimizing operational processes, you will map how
business functions operate today and identify where AI agents can support them. You will work closely with
solution architects and developers to produce clear, concise functional specifications, then carry that work
through delivery: supporting QA with test scenarios, leading UAT and sign-off with business sponsors and
Compliance and measuring results after deployment. As an integral part of the IT team, you will have
extensive input on projects and how best to solve business challenges. We value people who take ownership
of their work, their deliverables, and the outcomes they drive. If you hold yourself accountable, follow
through, and are excited about leveraging AI to elevate the quality and speed of your work, you’ll thrive here.

This role is based in our Charlotte, NC office on a hybrid schedule.

APPLICATION INSTRUCTIONS
To be considered for this position, please include the exact job title, " IT Business Analyst” in red font at the very top of your resume. Applications that do not include this requirement may not be considered.

RESPONSIBILITIES:

• Partner with the business to gather a clear understanding of the stakeholders’ needs.
• Engage various stakeholders throughout the company as needed to capture a complete understanding of the need and any compliance implications.
• Gather and document business requirements, use cases / user stories and process maps in order to support solution development.
• Document current-state business processes across functions, including decision points, exceptions, and systems used, to identify opportunities for AI agents and automation.
• Translate documented processes into requirements for AI agents, including review points and escalation paths, in partnership with Compliance.
• Work closely with the solution architects and developers to formulate and document clear and concise functional documents.
• Deliver clear, concise and architecturally sound documentation to the development team, conducting walk throughs as needed.
• Work with the Quality Assurance teams and provide test scenarios as required based on project complexity.
• Actively participate or lead early business validation of delivered functionality throughout the development process.
• Work with the development team, testing team and end user testers to ensure projects are delivered with high quality and zero defects.
• Following successful IT QA testing, perform UAT to confirm functionality and work with business sponsor and Compliance to obtain UAT sign-off.
• Document pre and post deployment steps and plans.
• Monitor activity post deployment and report on the project’s Measures of Success.