IT Business Analyst (8218)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Position Overview

The IT Business Analyst is responsible for supporting IT strategies to progress technology solutions supporting SubCom’s business objectives. They will work with the business to define scope and requirements, research solutions to identify appropriate features and define value propositions. Business Analysts also work with implementation teams to document and test system solutions they’ve identified to ensure ROI expectations of the solutions are met. The position will report to the Manager of IT Project Management and is located in Newington, NH.

Responsibilities

• Analyze and document business processes, including process steps, stakeholders, systems, effort, cycle times, and return on investment (ROI), while identifying opportunities to improve efficiency, quality, and business value.
• Evaluate and recommend technology solutions by assessing business needs, functionality, costs, risks, and expected business benefits.
• Develop business cases, project charters, requirements documentation, process maps, and other project artifacts to support decision-making and project execution.
• Engage with software vendors and service providers, support solution evaluations, participate in contract discussions, and assist with pricing and licensing reviews.
• Lead or support projects and technical workstreams, developing and maintaining project plans, schedules, risks, dependencies, and status reporting.
• Coordinate solution implementation activities with internal teams and third-party partners to ensure successful delivery and adoption.
• Document functional and non-functional solution designs, business workflows, and system configurations.
• Develop, execute, and manage testing strategies, test plans, test scripts, and defect resolution processes to ensure solutions meet documented requirements.
• Troubleshoot solution issues during implementation and stabilization phases, working closely with business users, vendors, and technical teams.
• Support business application upgrades, enhancements, and system lifecycle activities to maintain operational effectiveness.
• Develop and deliver training materials, user guides, and business process documentation to support organizational change and user adoption.
• Leverage Artificial Intelligence (AI) and automation technologies to improve business processes, enhance decision-making, increase productivity, and identify innovative solutions to business challenges.
• Identify and evaluate opportunities to incorporate AI-powered tools, analytics, and Copilot technologies into business processes and workflows.
• Analyze business and operational data to provide insights, measure solution effectiveness, and support continuous improvement initiatives.
• Build strong relationships with business stakeholders, technical teams, vendors, and leadership to ensure successful project outcomes and ongoing support.