IT Business Analyst

Job Responsibilities:

• Analyze and understand business processes, and perform process identification, definition, and mapping.
  
• Collaborate with stakeholders to gather, analyze, and document business requirements through interviews, workshops, and research.
  
• Translate business needs into clear and concise user stories, use cases, and functional specifications for development teams.
  
• Define and develop acceptance criteria to ensure quality and readiness of application releases.
  
• Work closely with project teams to plan, develop, and refine features for upcoming sprints and releases.
  
• Ensure all user stories meet the Definition of Ready before development begins.
  
• Maintain and manage a prioritized product backlog of features and user stories.
  
• Identify opportunities for process improvements and recommend solutions to enhance business performance.
  
• Collaborate with cross-functional teams including Product, Development, and QA to ensure successful project delivery.
  
• Manage stakeholder expectations and communicate effectively to align business objectives with IT solutions.
  
• Support application delivery and maintenance in accordance with Service Level Agreements (SLA) and IT SDLC processes.
  
• Assist in resolving complex issues and contribute to continuous improvement initiatives.
  

Job Requirements:

• Minimum 3 years of experience in IT Business Analysis or delivering IT applications.
  
• Proven experience in requirements gathering, user story creation, and business process analysis.
  
• Strong understanding of Agile methodologies and experience working in sprint-based environments.
  
• Ability to define acceptance criteria and ensure quality deliverables.
  
• Experience in stakeholder management, including influencing and communicating across different levels.
  
• Strong analytical, problem-solving, and critical thinking skills.
  
• Excellent verbal and written communication skills in English.
  
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
  
• Experience in the Insurance industry is highly preferred.
  
• Experience in project management or leading initiatives is an added advantage.