IT Business Analyst

Be part of the future of legal technology.

At Aitken Partners, we're on an exciting technology transformation journey. We are seeking an experienced and proactive IT Business Analyst to work closely with our Head of IT and help shape the firm's technology roadmap, improve business processes, and deliver meaningful change across the organisation.

This is a unique opportunity to join a respected Melbourne law firm where you'll have the ability to influence decisions, work closely with stakeholders across the business, and contribute to projects that enhance efficiency, collaboration, security and user experience.

Whether you're currently a Business Analyst, IT Coordinator, Project Coordinator or Technology Consultant, this role offers the opportunity to make a real impact.

About the Role

As our IT Business Analyst, you will be the link between business needs and technology solutions. You will support both day-to-day technology initiatives and strategic transformation projects, helping the firm identify opportunities for improvement and deliver practical, business-focused outcomes.

Partnering closely with the Head of IT, you will:

• Engage with stakeholders across the firm to understand business needs, challenges and opportunities

• Gather, analyse and document business and technical requirements

• Facilitate workshops, interviews and stakeholder consultations

• Map and improve business processes

• Develop business cases, recommendations and solution options

• Support technology projects from planning through to implementation

• Assist with vendor evaluations, procurement and solution selection

• Coordinate project activities, communication and reporting

• Support testing, user adoption, training and change management activities

• Identify opportunities for process automation and technology innovation, including AI and digital workplace initiatives

• Contribute to governance, risk management, cyber security awareness and compliance activities

• Assist with the maintenance of IT policies, procedures and standards

• Support IT governance, reporting and compliance activities

  
  

What You'll Be Working On

During your first six months, you will play a key role in:

• Validating and refining our technology roadmap

• Reviewing current systems and documenting business processes

• Conducting stakeholder interviews across all practice and business service teams

• Assessing market-leading technology solutions and vendors

• Preparing business cases and cost-benefit analyses

• Supporting the selection of future Practice Management, Document Management and Financial Management platforms

• Identifying automation opportunities that improve efficiency and user experience

• Helping establish project governance and reporting frameworks

About You

You are a curious and collaborative professional who enjoys solving problems, building relationships and delivering tangible business outcomes.

You'll bring:

• 5+ years' experience in a Business Analyst, IT Coordinator, Project Coordinator or similar role

• Strong business analysis and requirements gathering capability

• Excellent stakeholder engagement and communication skills

• Experience supporting technology projects and business improvement initiatives

• Strong analytical, organisational and documentation skills

• The ability to manage multiple priorities and work effectively across operational and project environments

• A continuous improvement mindset and a passion for delivering practical solutions

• Experience working with technology vendors, service providers or project teams

Highly Regarded

• Experience within a professional services environment, particularly legal, accounting or consulting firms

• Exposure to change management methodologies

• Relevant qualifications in Information Technology, Business, Project Management or a related discipline

Why Join Aitken Partners?

At Aitken Partners, our people are at the centre of everything we do. We offer a supportive and collaborative culture where your ideas are valued and your contributions make a difference.

You'll enjoy:

• A genuine opportunity to influence the firm's technology future

• Exposure to strategic technology and transformation initiatives

• A collaborative and supportive leadership team

• Flexible working arrangements (0.8-1.0 FTE)

• Melbourne CBD location

• A positive workplace culture with a strong focus on people and continuous improvement

Apply Now

If you're an experienced Business Analyst who enjoys working closely with stakeholders, driving change and helping organisations leverage technology to achieve better outcomes, we'd love to hear from you.

Apply now and help shape the next chapter of Aitken Partners' technology journey.