IT - Business Analyst

Key Accountabilities:
Data Management & Operations

Create, update and maintain master data across multiple systems (ERP and others)
Ensure timely processing of data requests according to established SLAs
Validate requests and ensure compliance with data governance standards and procedures
Monitor and update existing data to ensure ongoing accuracy and completeness

Data Quality & Ownership

Act as a key point of accountability for the quality and integrity of assigned data domains
Perform data quality checks and audits, identifying inconsistencies and issues
Proactively prevent data issues by applying and reinforcing best practices and standards
Support the enforcement and continuous improvement of data governance rules

Analysis & Continuous Improvement

Analyze data trends and recurring issues to identify root causes
Provide recommendations to improve data quality, processes and workflows
Support the development of data standards and contribute to process optimization initiatives
Collaborate with business stakeholders to improve how data is created, used and maintained

Collaboration & Support

Work closely with cross-functional teams (business, IT, operations)
Educate stakeholders on data standards and the impact of data decisions
Support projects, including testing activities and data preparation
Assist users by retrieving and analyzing data as needed

Academic Background & Experience

University degree in Business, Analytics, Information Systems or related field
2–5 years of experience in data management, master data, or similar role
Strong analytical and problem-solving skills
Good understanding of data quality principles and governance concepts
Advanced Excel skills (mandatory)
Experience with ERP systems (Epicor)
Ability to manage multiple tasks and priorities
Strong communication and collaboration skills
Bilingual (French and English)