IT Business Analyst – Entry (ITBA-E/ETS)
Summary
Entry-level IT business analyst with the Washington State Health Care Authority's Enterprise Technology Services division. A full-time remote role (WA residents only): documenting business and technical requirements, writing use cases and user stories, and coordinating with IT and business staff across a diverse agency portfolio.
Description
IT Business Analyst – Entry
This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.
All HCA employees are required to be Washington state residents upon their first day of employment.
The Opportunity
This position works with business partners and technical staff to determine technology solutions that meet the needs of the program. This is an opportunity to get into business analysis working with a diverse portfolio across the agency!
Key Responsibilities
- Document business requirements, rules, and logic, and translate into technical requirements and design specifications.
- Solicit business owner's prioritization of requirements for systems, data, or business process developments.
- Develop use cases and user stories and assist in prioritizing requirements.
- Communicate technical information to customer groups in an understandable manner.
- Review solutions to validate they meet business requirements and make recommendations to system design.
- Coordinate with IT and business staff throughout the development and implementation cycle to ensure end-products meet business needs.
- Ensure compliance with HCA policies and procedures, handling of sensitive data, and appropriate application of state WACs.
- Provide project management roles and responsibilities in support of small- to medium-sized projects affecting internal and external customers.
Why You’ll Love This Role
- You will develop business analysis skills by independently managing small projects.
- You will have the opportunity to contribute to medium- and large-scale projects with journey and senior level staff.
- You will work with business partners from across the agency, serving a broad portfolio of BA work.
What You Bring
- Meeting facilitation: You have experience facilitating meetings with business partners and/or technical staff.
- Adaptability: You adapt smoothly to changing business needs, conditions, and responsibilities.
- Problem solving: You are adept at solving problems within defined parameters defined by requirements, rules, and resources.
Required Qualifications
Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.
- Demonstrated ability to ensure stakeholders’ actual underlying IT needs are understood and captured.
- Demonstrated baseline ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques.
- Demonstrated basic ability to identify stakeholders and select appropriate IT business analysis techniques to manage basic IT requirements and assess the progress of the work.
- Demonstrated ability to assess the most suitable IT solutions/processes available to determine the best solution to meet business needs.
- Demonstrated basic ability to identify gaps and shortcomings in IT solutions and select the most suitable IT solutions/processes available as necessary workarounds or changes to the solution.
- Demonstrated ability to work with stakeholders to identify and understand their complex IT needs, concerns, and working environment.
Required Competencies
- Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
- The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
- The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.
Preferred Qualifications
While these are not required, having them may help you stand out as an applicant.
- Two (2) years of experience performing IT business analysis in gathering system requirements and documenting business processes.
- Two (2) years of experience providing in person, over the phone or email support to resolve technical issues.
- Two (2) years of experience demonstrating strong skills in verbal and written communication to include development of IT system user manuals, and other system documentation.
- Two (2) years of experience in testing and reporting system defects for IT applications.
- Expertise with Business Analysis Body of Knowledge (BABOK) disciplines and methodologies.
- Relevant certifications:
- Business Analysis certification
- Project Management Professional certification
- Agile certification
- Scrum Master certification
- Expertise facilitating meetings.
- Experience working with Microsoft Visio or similar business modeling tool.
- Adapts easily to changing business needs, conditions, and work responsibilities.
- Expertise communicating with both technical and non-technical partners.
- Proficient in seeing opportunities for problem solving while staying within the parameters of good practice; generates workable and useful solutions to problems.
- Excellent organizational and follow- up skills.
- Experience with development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment.
- Associate degree in computer science, information systems, business administration, or similar; or two (2) years of business analysis experience.
About the Division
The Enterprise Technology Services (ETS) division develops and provides all Information Technology services and solutions throughout HCA and externally with partner agencies.
Supplemental Information
About the Washington State Health Care Authority
Better Health. Better Care. A Healthier Washington.
At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinates care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high-quality care across Washington.
More than a benefits package:
We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.
Your total compensation is more than your paycheck:
- Remote work and flexible schedules
- Medical, dental, vision, and basic life insurance
- Paid vacation, sick leave, and 12 paid holidays
- Paid Family and Medical Leave (PFML)
- Retirement options to plan for the future
- Training and professional development opportunities
- Employee wellness programs
- Learn more about Washington State Employee Benefits
Work Location and Schedule
This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.
Our commitment to an inclusive workplace:
The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.
Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resource Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.
Application Directions
To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:
- Cover letter: describing your qualifications for this specific position
- Resume: that details your applicable experience and education.
- Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.
We encourage you to apply! If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.
Veterans: We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.
Union Representation: This position is covered by the Washington Federation of State Employees (WFSE). Once the position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.
Need accommodations or have questions? If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Jake Nelko, human resources consultant – recruiter, at HCAjobs@hca.wa.gov and reference the recruitment title and job number in the subject line.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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