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Gratitude Inc

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IT Business Analyst

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Summary

IT Business Analyst supporting IT, digital transformation, and business process improvement projects using Agile and Waterfall, with stakeholder management and presentations to clients and executives. Preferably also helps productize AI/ML and agentic systems in US healthcare operations. Hybrid work in Taguig, Cebu, or Davao.

WORK SETUP: Hybrid – Taguig / Cebu / Davao
WORK SCHEDULE: Flexible to work on a shifting schedule if business asks (weekends, night shift, holidays)
SALARY: ₱52,000 – ₱73,000 package
START DATE: ASAP

Role Overview
We are seeking an IT Business Analyst to support IT, digital transformation, and business process improvement projects. You will work with cross-functional teams, engage stakeholders, and deliver insights to clients, executives, and technical audiences.

Key Responsibilities
Work on IT, digital transformation, or business process improvement projects

Apply Agile and Waterfall methodologies

Engage in cross-functional and stakeholder management activities

Deliver excellent storytelling and presentations to clients, executives, and technical audiences

Support productizing AI/ML and agentic systems in healthcare operations (preferred)

Perform data analytics and reporting (preferred)

Support change management and process automation initiatives (preferred)

Required Qualifications
Graduate or Master's Degree with 5 years in Information Technology, Computer Science, Engineering – required

At least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech) – required

Experience working on IT, digital transformation, or business process improvement projects – required

Experience in Agile and Waterfall methodologies – required

Exposure to cross-functional and stakeholder management activities

Excellent storytelling and presentation skills

Preferred Qualifications
PMP, PRINCE2, Agile/Scrum Certifications, ITIL, and Lean Six Sigma

Familiarity with productizing AI/ML and agentic systems in healthcare operations

Data analytics and reporting experience

Change management exposure

Process automation experience

Why Join?
Competitive salary: ₱52,000 – ₱73,000 package

Hybrid work setup – work-life balance

Multiple site options: Taguig, Cebu, or Davao

Career growth in IT business analysis and healthcare

Dynamic and supportive team environment

Skills

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