IT Business Analyst

What you will be working on:
We are seeking a Business Analyst to work directly with agencies, enabling them to understand their business needs and translate them into effective technology solutions that enhance citizen service delivery and operational efficiency.

As a forward-deployed business analyst, you'll partner with agencies to solve complex business challenges, gather insights, and drive continuous improvement in our digital transformation offerings. This role combines strong analytical capabilities with stakeholder management skills, ensuring that our solutions evolve to address the real-world needs of our government customers.

As a Business Analyst, you will be working on:
• Engage with government agencies to elicit, analyse, and document business requirements for digital transformation initiatives.

• Analyse current business processes, identify pain points, and recommend improvements and technology solutions.

• Translate business requirements into functional specifications, user stories, and acceptance criteria.

• Facilitate workshops and requirements gathering sessions with diverse stakeholder groups.

• Develop business cases, feasibility studies, and cost-benefit analyses to support technology investment decisions.

• Create process flows, data flows, wireframes, and documentation for technical and nontechnical audiences.

• Collaborate with other product team members e.g. solution architects, low code engineers, and backend engineers to ensure accurate implementation.

• Support user acceptance testing by developing test scenarios and validating solutions against requirements.

• Analyse data and metrics to identify trends and opportunities for service improvement.

• Maintain requirements traceability and manage changes throughout the project lifecycle.

• Conduct gap analysis to inform solution design and implementation roadmaps.

• Support change management by assessing business impact and facilitating user adoption.

• Research emerging technologies and best practices to recommend innovative solutions.

• Design and execute comprehensive test suites covering functional, regression, exploratory, and performance testing.

• Lead system integration testing and oversee User Acceptance Testing with stakeholders.

• Manage the defect lifecycle and drive continuous improvement in agile testing practices.

What we are looking for:

• Bachelor's Degree in Business Administration, Information Systems, Computer Science, or related disciplines.

• Minimum 4 years of experience in a similar role with strong analytical and problem-solving skills.

• Experience in requirements elicitation, analysis, and documentation.

• Proficiency in business process modelling using BPMN, UML, or similar methodologies.

• Experience with requirements management, user stories, and acceptance criteria.

• Strong stakeholder management skills across diverse audiences.

• Understanding of Agile, Scrum, and Product Management methodologies.

• Ability to facilitate workshops and manage conflicting priorities.

• Experience in data analysis to inform business decisions.

• Results and customer-oriented mindset.

• Excellent communication skills for technical and non-technical audiences.

• Experience designing and executing test cases, test plans, and test suites.

• Hands-on experience with manual and automated testing for web, mobile, and API services.

• Strong understanding of agile testing methodologies including Test-Drive Development (TDD, Behaviour-Driven Development (BDD), and exploratory testing.

• Experience working in agile development environments.

Preferred requirements:

• Professional certifications such as CBAP, PMI-PBA, or IIBA-AAC.

• Experience with data visualisation tools such as Tableau or Power BI.

• Familiarity with government systems, policies, and digital services.

• Understanding of cloud technologies and enterprise architecture principles.

• Experience in public sector digital transformation or citizen services.

• Knowledge of design thinking and user-centred design methodologies.

• Experience with performance testing tools (JMeter, Gatling, k6, Locust).

• CSTP and/or CSQA certification.

• Prior experience in complex case management systems.