IT Business Analyst

We are seeking an experienced and motivated IT Business Analyst to join our Enterprise Technology team. In this high-impact role, you will serve as the primary point of engagement between business stakeholders and Enterprise Technology, leading business engagement, technology intake, and requirements discovery to ensure initiatives are aligned with organizational priorities and prepared for successful execution. You will play a key role in strengthening collaboration, improving planning, and helping Enterprise Technology deliver solutions that create measurable business value.

Your Role on the Team

Business Partnership

Build and maintain trusted relationships with business stakeholders to understand departmental goals, operational challenges, and upcoming initiatives, and technology needs
Serve as the primary point of contact for Enterprise Technology intake, facilitating business discussions and guiding new technology requests through the intake and evaluation process

Business Analysis & Intake

Lead discovery sessions to identify business problems, define desired outcomes, and document business and functional requirements
Evaluate technology requests for completeness, business value, strategic alignment, and organizational impact before they enter the project portfolio

Portfolio & Project Readiness

Partner with Enterprise Technology leadership to support technology planning, prioritization, and roadmap development
Prepare initiatives for successful project planning by documenting business context, scope, assumptions, business requirements, and success criteria

Stakeholder Engagement

Facilitate cross-functional discussions between business stakeholders and Enterprise Technology to build consensus, clarify priorities, and support informed technology decisions
Communicate Enterprise Technology priorities, decisions, and initiative status with business stakeholders to establish clear expectations throughout the planning process

Continuous Improvement

Identify trends, recurring business needs, and opportunities to improve business processes, technology services, and Enterprise Technology intake practices
Measure business outcomes, gather stakeholder feedback, and recommend improvements that strengthen Enterprise Technology services and business engagement

Your Skills and Experience

Strong communication, relationship-building, and facilitation skills
Strong analytical, organizational, and problem-solving abilities
Experience gathering, documenting, and analyzing business requirements and business processes
Ability to collaborate effectively with business stakeholders and technical teams
Ability to manage multiple priorities in a fast-paced environment
Strong written communication and documentation skills
Proficiency with Microsoft 365 applications and business collaboration tools
Associate's or Bachelor's degree in Business Administration, Information Technology, Information Systems, or a related field preferred

Minimum 2 years of experience in business analysis, project coordination, technology support, or a related role
Experience working with cross-functional teams and business stakeholders
Experience documenting business processes, workflows, or business requirements preferred
Experience supporting technology initiatives or business process improvement efforts preferred