IT Business Analyst (Support Warranty)
Description
Salary: Rp 6.000.000 – Rp 8.000.000 per month
Job Description :
Gather and analyze business requirements from stakeholders.
Prepare technical documentation, user manuals, and wireframes.
Analyze and design web/mobile applications based on business needs.
Coordinate with project teams to ensure successful implementation.
Support UAT, user adoption, and UI/UX improvements.
Understand business flows, known issues, and common troubleshooting procedures through existing documentation and knowledge transfer from the project BA.
Analyze reported bugs, clarify defects versus change requests, and explain expected behavior to developers.
Track defect resolution from reporting to closure and escalate critical issues to the Project Manager.
Analyze the impact of defects or changes on business processes, requirements, integrations, and other modules.
Prepare regression testing scenarios to validate fixes and prevent issues in existing functionality.
Evaluate warranty exit readiness based on defect trends, critical issue resolution, support team readiness, and escalation procedures.
Requirements :
Bachelor’s degree in IT or related fields.
Minimum 1 year of experience as a Business Analyst or similar role.
Strong analytical, problem-solving, and communication skills.
Experience in web/mobile systems, MySQL/SQL Server; .NET and Azure are a plus.
Good understanding of UI/UX and client requirements.
Team player, quick learner, and able to work under pressure.
Willing to WFO in Sunter, North Jakarta.