IT Business and Technical Support Specialist

About the Role

We are seeking experienced IT Business & Technical Support Specialists to support various operational departments within a leading government entity. The selected candidates will work closely with business users and IT teams to deliver technical solutions, system enhancements, reporting, automation initiatives, and user support services.

Key Responsibilities

• Gather, analyze, and document business requirements.
• Support application enhancements and system development initiatives.
• Coordinate with business stakeholders and technical teams to ensure successful project delivery.
• Develop and maintain dashboards, reports, and data analytics solutions.
• Support system integration activities and API-related projects.
• Participate in testing, implementation, and user acceptance activities.
• Provide technical support, troubleshooting, and issue resolution.
• Assist in AI, workflow automation, and digital transformation initiatives.
• Prepare functional and technical documentation.
• Deliver end-user training and ongoing support.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 3–8+ years of relevant IT experience.
• Experience in one or more of the following:
  • Data analysis & reporting
  • Power BI / dashboard development
  • System integration & APIs
  • Application development
  • Artificial intelligence & automation
  • Business analysis
  • Technical support & troubleshooting
  • Software testing & implementation
• Strong communication and stakeholder management skills.
• Ability to translate business requirements into technical solutions.
• Arabic and English language proficiency is highly preferred.
• Previous experience within government entities, education institutions, or large operational environments is an advantage.

Preferred Skills

• Power BI, SQL, data analytics
• API integration
• Business analysis & documentation
• AI & workflow automation tools
• Software testing & UAT
• Project coordination