IT - Business Applications Support Specialist
Corin Group is a global orthopaedics innovation business, headquartered in Cirencester, Gloucestershire. Across 7 units in Love Lane, we manufacture knee and hip implants that are shipped around the world to help improve patients' quality of life. With over 500 employees, we are focused on precision, quality and innovation to ensure we deliver the highest standards in everything we do.
We are looking for a Business Applications Support Specialist to join our IT team. This is an excellent opportunity for someone with a minimum of 1-2 years' experience in IT Support, Application Support or a Service Desk role who enjoys troubleshooting technical issues, supporting business systems and helping users get the most from technology.
You'll be the first point of contact for application-related queries, supporting colleagues across the business and helping to keep our critical systems running smoothly. Working with platforms such as MESTEC, ERP and PLM systems, you'll investigate issues, identify solutions and liaise with suppliers when specialist support is required.
Hours: This is a full-time position, Monday to Thursday 8:30am-5:00pm and 8:30am-4:30pm on Friday.
Salary: £35,000 - £40,000 depending on experience.
As a Business Applications Support Specialist, you will;
Act as the first point of contact for application-related incidents, requests and queries
Troubleshoot software and system issues, identifying root causes and resolving problems where possible
Log, track and manage support tickets through to resolution or escalation
Support business-critical applications including MESTEC, ERP and PLM systems
Use SQL queries to investigate issues, validate data and support problem-solving activities
Work closely with end users to understand issues and provide clear updates
Escalate more complex issues to third-party suppliers and software vendors
Support Item Master and PLM data updates in line with agreed processes
Create and maintain support documentation and knowledge base articles
Assist with application testing, upgrades and system improvements
Work collaboratively with IT colleagues and stakeholders across the business
As a Business Applications Support Specialist, you will have/be;
A minimum of 1-2 years' experience in IT Support, Application Support, Service Desk or Helpdesk environments
Experience troubleshooting software, systems or business application issues
Strong problem-solving and analytical skills
Excellent communication skills and a customer-focused approach
The ability to quickly understand new systems and business processes
Experience using ticketing or service management systems
Basic to intermediate SQL knowledge would be advantageous
Good attention to detail and organisational skills
Experience supporting manufacturing, ERP, MES or PLM systems would be beneficial
Exposure to MESTEC or similar Manufacturing Execution Systems would be an advantage, but is not essential
A positive attitude and eagerness to learn and develop
We offer great benefits which include;
25 days holiday plus bank holidays
An annual discretionary bonus
A free canteen where you can enjoy hot and cold meals
Excellent pension - starts at 6%, increasing to 9.7% after 18 months
Life assurance - six times your basic salary
Private medical insurance with BUPA for you and your family
Free annual eye tests and flu vaccinations
Employee referral programme where you can earn from £1,000 for each successful hire you recommend
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