IT Business Partner | Pou Matua Hangarau

Te tīma | The team

Parliament IT is focused on setting a new standard for exceptional, customer-centred IT service delivery in the unique environment of New Zealand’s Parliament. The team works across people, products and services to make it easier to work digitally, while maintaining the security, reliability and sustainability needed to support Members of Parliament, Parliamentary agencies, stakeholders and the public.

Mō te tūnga | About the role

We are looking for an IT Business Partner who can get alongside our people, understand what they are trying to achieve and connect their ambitions with smart, practical IT solutions. This is not a role where you will sit back and wait for requests to arrive. You will be out across the organisation, building trusted relationships, uncovering pain points, exploring their future and identifying where technology could make a genuine difference.

You will become the connection between our business areas and Parliament IT, helping turn early ideas into clearly defined opportunities that can be scoped, estimated, supported by a business case and moved into delivery. If you know your IT, enjoy bringing people together and can sell a good idea without sounding like a salesperson, this could be your next move.

As our IT Business Partner, you will develop a deep understanding of the priorities, challenges and operating environments of the business areas you support. You will help give our customers a clear line of sight between what they need and what Parliament IT can deliver.

Tō kete | What you will bring to the role

Here's the exciting part, there is no single career path into this position.

You might be a:

• Technical Business Analyst who enjoys stakeholder engagement
• IT Project Manager
• Change professional with technology experience
• Service delivery or IT relationship specialist ready for a more strategic role
• Technology professional who can bridge technical and business conversations

Whatever your background, you will need genuine IT credibility. You should understand technology and be comfortable discussing requirements, risks, testing, acceptance criteria, service management and moving work from idea to delivery.

Experience with agile and traditional delivery approaches would be useful. ITIL, Agile or SFIA-aligned certifications are desirable, not essential.

Most importantly, you will:

• Build trust and strong relationships
• Be curious, proactive and confident starting conversations
• Influence and bring people with you
• Translate technical detail into clear business language
• Pitch ideas, explain value and build support
• Work confidently with senior stakeholders
• Stay effective when the path is unclear
• Understand customer needs and IT delivery realities
• Make sound decisions, prioritise and keep work moving
• Connect technology trends to business needs

You will also bring strong experience in customer-facing or business-partnering roles within a large, complex organisation, with proven influencing, communication, relationship-management and problem-solving skills.

Ka riro i a koe | What you’ll gain

This is broader than a traditional Product Owner role and more relationship-focused than a standard technical delivery position. You will look beyond today’s backlog and help business leaders think about what they may need next. That could mean exploring how a service should operate in the future, considering how emerging technology could support a business goal, identifying when an existing solution may need to change or helping turn an unresolved problem into a viable piece of work. You will not be expected to deliver every solution yourself. Your value will be in finding the opportunity, asking the right questions, connecting the right people and helping good ideas gain enough clarity and momentum to move forward.

Ngā āhuatanga kei a mātou | What’s in it for you?

Parliament IT is working to set a new standard for customer-centred IT service delivery. Its focus is on deeply understanding customers, organising services around the people it supports, anticipating future needs and making it easier to work digitally without compromising security.

You will be joining at an exciting point in that journey, with the opportunity to shape how the organisation identifies technology opportunities, develops demand and creates stronger connections between business priorities and IT delivery.

Our values are Integrity, Manaakitanga, Accountability, Whanaungatanga and Empowerment. They support our vision of having the best people supporting the best Parliament in the world.

Mō mātou | About us

Parliamentary Service supports New Zealand’s democracy by providing excellent services to Members of Parliament, our stakeholders and the public. We provide services including support staff, travel, policy advice, human resources, finance, research and information services, Parliament IT, security and catering, and we look after the buildings and grounds of the parliamentary precincts.

We work closely with the Office of the Clerk of the House of Representatives, which provides specialist advice on procedure and parliamentary law and secretariat services to the House and its committees. Together, we support the best people to support the best Parliament in the world.

Me pēhea te tuku tono | How to apply

To apply, click the ‘I’m Interested’ button to upload your CV and complete the online application form.

The salary range for this role is $116,979 - $129,155 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for progression).

All applications must be submitted online. If this is not possible, or to arrange a confidential kōrero, please email tim.bush@parliament.govt.nz.

Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes. Depending on application numbers, this date may change. You may be asked to complete a pre-interview screen via phone or video.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. We are not engaging with recruitment agency’s for this position.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies at this time. Unsolicited CVs will not be accepted, and Parliamentary Service and the Office of the Clerk are not responsible for any related fees.