IT Business Solution Manager
Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.
SharkNinja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, SharkNinja has embarked on a bold plan for growing APAC business, in which Korea plays a critical role. We deliberately drive strong growth, behind innovation and investments.
As we continue to grow, We are looking for an experienced IT Business Solution Manager to serve as the key IT business partner for our South Korea operations. You will lead the local implementation of Oracle Fusion and its surrounding systems, act as a bridge between business stakeholders and technology teams, and champion AI adoption across the organization.
Responsibilities
ERP & Systems Implementation
- Act as the internal IT consultant for South Korea throughout the Oracle Fusion implementation lifecycle — from requirements analysis and UAT to training and go-live.
- Lead the implementation of Oracle Fusion surrounding systems, including EC OMS, B2B EDI, and third-party WMS integrations.
- Drive the delivery of CRM and Customer Service system projects for the local market.
Post Go-Live Operations & Support
- Provide Level 1 maintenance support for all in-scope systems post go-live, including Oracle Fusion, OMS, EDI/WMS interfaces, CRM, and the Customer Service platform.
- Collaborate closely with Operations, Sales, and Finance teams to gather, prioritize, and deliver change requests across all systems.
Business Partnership & Vendor Management
- Serve as a trusted IT business partner — translating business requirements into clear system solutions and ensuring alignment between stakeholders and delivery teams.
- Manage local IT vendors to ensure on-time, within-budget delivery of project milestones.
AI Enablement & IT Operations
- Champion AI adoption for South Korea colleagues through training sessions and hands-on AI use case implementation.
- Support day-to-day IT operations in collaboration with the APAC IT team, including device setup, meeting room troubleshooting, and general end-user support.
Requirements:
- Bachelor’s degree or above; Computer Science or Information Engineering preferred.
- 10+ years of experience in business solution analysis and project management, with hands-on knowledge of Oracle Fusion ERP, OMS, EDI, and WMS systems.
- Proven ability to independently produce Business Requirements Documents (BRDs) and functional design specifications.
- Experience deploying and configuring Oracle Fusion and its surrounding systems.
- Solid understanding of EDI solutions and/or API integrations.
- Excellent communication and coordination skills, with the ability to manage multiple stakeholders across functions.
- Strong analytical and problem-solving capabilities, with a strategic mindset and a customer-centric approach to IT delivery.
- Business-level English proficiency (written and spoken).
Desirables/Preference
- Experience with e-commerce platforms, Customer Service systems, or CRM project delivery.
- AI skills or a strong willingness to learn and apply AI tools in a business context.
- Infrastructure or service desk experience.
What they ask for
Required
- Bachelor’s degree or above; Computer Science or Information Engineering preferred.
- 10+ years of experience in business solution analysis and project management, with hands-on knowledge of Oracle Fusion ERP, OMS, EDI, and WMS systems.
- Proven ability to independently produce Business Requirements Documents (BRDs) and functional design specifications.
- Experience deploying and configuring Oracle Fusion and its surrounding systems.
- Solid understanding of EDI solutions and/or API integrations.
- Excellent communication and coordination skills, with the ability to manage multiple stakeholders across functions.
- Strong analytical and problem-solving capabilities, with a strategic mindset and a customer-centric approach to IT delivery.
- Business-level English proficiency (written and spoken).