IT Business Support Liaison
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Mandatory Skills:
IT service and support management.
Contact Center process and support knowledge.
High degree of customer service skills.
High degree of communication and project management skills.
Sense of urgency and ability to influence and negotiate.
Ability to quickly analyze issues and determine a root cause.
Ability to manage multiple issues and prioritize appropriately.
Preferred Skills:
Preferred background in contact center operations.
Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools.
Roles & Responsibilities:
Responsibilities include, but are not limited to:
Act as the site-level systems and ID contact between Sagility and client.
Administer multi-factor authentication to the client network.
Provide troubleshooting assistance to Agents/Representatives.
Coordinate Agent/Representative ID tracking and issuance.
Other operations analyst support and reporting activities needed and requested by the Operations Manager.