IT Cloud Support Apprentice

We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with True Compliance for your apprenticeship.

True Compliance is a cloud-based building compliance management platform designed primarily for housing providers. The platform helps organisations manage safety obligations, automate reporting, track actions and maintain accurate, audit-ready records. We are looking for an apprentice to join our growing team and support customers using our software platform.

Responsibilities:

• Act as the first point of contact for customer support enquiries via the ticketing system and live chat

• Manage incoming support tickets, ensuring they are logged correctly and assigned appropriate response times

• Gather additional information from customers where further clarification is needed

• Investigate and troubleshoot user issues, identifying solutions and escalating where necessary

• Allocate tickets to the appropriate second-line support team members when required

• Monitor ticket progress and ensure customers receive regular updates throughout the resolution process

• Check completed work to ensure requests have been fully resolved before closing tickets

• Help ensure customer queries are resolved within agreed service level agreements (SLAs)

• Support customers in using the platform effectively and guide them through system features

• Respond to live chat enquiries in a professional and timely manner

• Create and maintain clear Knowledge Base articles and user guidance documentation

• Work with the Customer Relationship Team to improve customer experience and service delivery

• Learn how cloud-based software platforms operate and how technology supports business performance

• Develop technical support, troubleshooting and customer service skills while working with real customers

• Assist with identifying recurring issues and contribute to continuous improvement initiatives

• Build strong working relationships with customers and internal teams

Required skills:

• Strong organisational and time management skills

• Excellent verbal and written communication skills

• Friendly, professional and customer-focused approach

• Strong attention to detail

• Good problem-solving and analytical abilities

• Ability to prioritise workload and work to deadlines

• Comfortable learning and using new technology systems

• Ability to work independently and as part of a team

• Proactive and self-motivated attitude

• Quick learner with a willingness to develop technical skills

• Professional and discreet when handling sensitive information

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Please be aware: Upon a successful offer of employment, the company may complete right-to-work checks and a Basic DBS check as part of the onboarding process

Working hours: Monday to Thursday 9am - 5pm, Friday 9am - 3pm (1-hour lunch break each day)

Future prospects:

Upon successful completion of the apprenticeship, the apprentice may have the opportunity to progress into a permanent Cloud Support, Customer Success, Technical Support or Software Support role within the business.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!